A good executive assistant (EA) is more than just an administrative professional—they are a strategic partner who ensures executives stay focused on what matters most. This article explores what makes an exceptional executive assistant, including skills, qualities, and behaviors that set the best apart.
What is a good executive assistant?
A good EA is a trusted partner who manages schedules, communication, and priorities while anticipating needs before they arise. They combine technical expertise, emotional intelligence, and business acumen to help executives operate at peak performance.
According to industry benchmarks, a skilled EA can save an executive 8–10 hours per week, significantly increasing productivity.
What qualities make an executive assistant successful?
Successful EAs share core traits that go beyond administrative ability. These qualities include:
- Discretion and trustworthiness for handling confidential information
- Emotional intelligence to read situations and respond effectively
- Adaptability for managing rapid changes in priorities
- Proactive thinking to anticipate problems before they happen
- Strong communication across multiple stakeholders
Pro tip: If you want a great EA, look for someone who operates with judgment and initiative—not just task execution.
What hard skills should every executive assistant have?
While soft skills often define greatness, technical skills remain essential. The best EAs are proficient in:
- Calendar and inbox management
- Travel planning and logistics
- Expense reporting and basic budgeting
- Office software like Google Workspace and Microsoft 365
- Document management and process organization
Why is anticipation the secret weapon of great EAs?
Anticipation separates good EAs from exceptional ones. Rather than waiting for instructions, they:
- Block focus time for executives before big deadlines
- Identify potential scheduling conflicts early
- Prepare agendas and briefing notes without being asked
This foresight ensures executives can make decisions without distraction.
How does an executive assistant build trust with leadership?
Trust is non-negotiable in this role. Great EAs earn it by:
- Protecting sensitive information
- Meeting deadlines consistently
- Communicating updates before being asked
- Acting in alignment with executive priorities
Executives should feel confident delegating without constant oversight.
What is the difference between a good EA and a great EA?
Here’s a quick comparison:
| Trait | Good EA | Great EA |
|---|---|---|
| Task Management | Completes assigned tasks | Identifies new support areas then prioritizes based on your business goals |
| Problem-Solving | Shares problems with you for feedback as they arise | Independently solves problems before you even become aware of them |
| Communication | Responds clearly | Proactively informs and influences |
| Strategic Thinking | Understands and executes tasks appropriately | Aligns work with company objectives, always keeping your goals front and center |
| Adaptability | Adjusts when told | Leads adjustments during change |
Pro tip: If an EA is only reactive, they’re good. If they’re proactive and strategic, they’re great.
How do EAs help executives save time?
EAs protect time by managing:
- Calendars efficiently, ensuring every meeting has a clear purpose
- Emails, filtering what matters most
- Travel and logistics, reducing last-minute stress
- Project coordination, keeping deadlines on track
Executives can then focus on leadership instead of administration.
How to identify a great EA during interviews?
Ask questions that reveal judgment and initiative:
- “Tell me about a time you anticipated an issue before your executive noticed it. What did you do?”
- “When everything felt urgent, how did you prioritize tasks?”
- “What steps do you take to keep your executive aligned with shifting priorities?”
Final thoughts
A good executive assistant is not just an extra set of hands—they are a critical partner in leadership success. They combine organization, anticipation, adaptability, and discretion with a deep understanding of business priorities.
Hiring or developing an EA with these qualities can dramatically improve executive productivity and company performance.
FAQs about what makes a good executive assistant
What is the most important quality for an EA?
The most important quality for an EA is anticipation—the ability to foresee needs before they arise. A great EA does not wait for instructions but instead proactively solves problems and prepares resources so the executive can stay focused on high-value work. This skill saves time and prevents disruptions, making it one of the most critical traits for success in the role.
Do executive assistants need technical skills?
Yes. While soft skills like communication and adaptability are essential, an EA must also be technically proficient. This includes managing calendars, handling complex travel arrangements, organizing documents, and using tools like Google Workspace, Microsoft 365, and project management software. Technical ability ensures efficiency and accuracy, especially in fast-paced business environments.
How can I tell if an EA is proactive?
A proactive EA goes beyond task execution to anticipate what is coming next. During interviews, ask for real-life examples, such as a time they prevented a scheduling conflict or prepared materials without being asked. Look for candidates who demonstrate foresight, judgment, and initiative, rather than simply following instructions.
What separates a good EA from a great one?
A good EA completes tasks accurately and on time, while a great EA acts as a strategic partner. They align their priorities with the executive’s goals, make decisions on their behalf when appropriate, and improve workflows. Great EAs also communicate effectively, anticipate issues, and provide solutions rather than waiting for problems to occur.
Can AI replace an executive assistant?
AI tools can automate routine tasks like scheduling meetings, sorting emails, or managing reminders. However, AI cannot replace the human judgment, discretion, relationship management, and strategic thinking that a great EA brings. The most effective approach is combining an EA with AI tools to streamline processes and free up time for higher-level responsibilities.
What is the difference between an executive assistant and an administrative assistant?
While both roles provide support, an administrative assistant typically handles general clerical tasks for a team, whereas an executive assistant works closely with senior leadership. EAs often manage sensitive information, influence decision-making, and act as a liaison between the executive and other stakeholders. Their work is more strategic and requires higher levels of discretion and judgment.
Ready to find your ideal executive assistant?
If you want to guarantee an excellent EA who fits your work style and business needs, Base can help. Our team connects you with vetted, highly skilled executive assistants who are ready to make an immediate impact.
Flexible solutions for every need:
- Fractional EA subscription: Get ongoing and dedicated support for 20–40 hours per month. Perfect for executives and teams who want the benefits of an experienced EA without committing to a full-time hire.
- Try before you hire: With Base Select+, you can trial unlimited vetted EAs in real-world scenarios, then hire your perfect fit in-house with confidence.
- Reduce hiring risk: We’ve done the screening, skills assessments, and vetting for you.
- Start fast: Get matched with top-tier talent without the hassle of traditional hiring.
Book a consultation with Base today to explore full-time or fractional support options.
